Frequently Asked Questions (FAQ)

How can I contact Bladmy?

You can reach us at shop@bladmy.com, and our customer service team will be happy to assist you.

Do you ship worldwide?

Yes, we ship to most countries around the world.

Where do you ship from?

We ship from multiple international warehouses based on product availability and your shipping location.

Can I change or cancel my order?

We process orders quickly to ensure fast shipping. If you need to make changes or cancel your order, please contact us within 12 hours of placing it. After this period, changes and cancellations are not possible, but you can return your order once received.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal.

When will my order be processed?

Orders are processed Monday to Friday within 1-3 business days. Orders placed during holidays or promotional sales may take longer.

How long will it take to receive my order?

Estimated delivery times vary based on location:

Standard Shipping: 10-20 business days
Expedited Shipping (if available): 5-10 business days

What if I don’t receive my order?

If your order has not arrived within 30 days of shipping, please contact us at shop@bladmy.com. You may be eligible for a full refund or replacement.

Will I be charged customs or taxes?

Our prices are tax-free in USD, but your country may impose duties, taxes, or customs fees upon delivery. These charges are determined by your local customs office and are not covered by Bladmy. For more details, please check with your local customs office.

How do I return an item?

To initiate a return, please email shop@bladmy.com with your order details and reason for return. For more information, refer to our Return and Refund Policy.

What if I receive a defective, incorrect, or damaged item?

If you receive an item that is damaged, incorrect, or defective, email us at shop@bladmy.com with:

Your order number
Photos of the item(s)
A brief explanation of the issue

We’ll work quickly to resolve the issue.

When will I receive my refund?

Refunds are processed within 10 business days after we receive your return or approve your refund request. It may take additional time for your bank or credit card company to process and post the refund. If you haven’t received your refund after 15 business days, please check with your bank or credit card provider.

Still have questions?

We’re happy to help! Contact us at shop@bladmy.com for further assistance.